Customer Testimonials

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Google Apr 6, 2021

Having worked in management, business consultation and being self employed for over 10 years i understand the challenges in finding the right people to front line our businesses and when we do find talent it is important to point them out. Since day one Owen has always provided consistent exceptional service and has always made me feel like my business was valued at Embrun Ford. I rarely write these reviews but when I experience excellence in service provided to he community I make sure I point it out. Thanks Owen, you are a solid asset tot he Ford banner!

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Google Mar 6, 2021

When we stopped by there, they are welcomed us in a friendly way which I enjoyed it. Stephen ( hope I write his name correctly) gentle, kind and also help us to go through out purchase so smooth and easy. Thanks Stephen you are Awesome man

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Google Mar 5, 2021

Great service And staff

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Google Feb 27, 2021

Stopped in to look at the trucks. Inventory is low which seems to be true for all dealerships at the moment.

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Google Feb 1, 2021

I purchased my beautiful SUV at Embrun Ford The dealership folks there do not pressure you to decide what you need Robert the finance manager is very calm and thourought with details and if you have any questions he responds right away, for information on your car technology i hope i spell his name right Grimson?he spent a good period with me to go through all the good stuff on my new vehicle,then Chris added more info for me and finally Abdel, o my gosh he really went out of his way to make sure my experience was ...

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Google Jan 26, 2021

A very relaxed and professional dealership to buy a vehicle. Abdel and John went above and beyond our expectations. When we picked up our F-150, it was spotless and tank filled ready to go. Friendly staff and all covid restrictions in order. We would definitely recommend Embrun Ford for your next vehicle.

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Google Jan 19, 2021

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Facebook Jan 13, 2021

Excellent service et très belle équipe!!☺️ Je recommande à tous!!!

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Google Jan 13, 2021

Bought our escape and dealt with Abdel. He was very helpful and did everything to make us happy. 10 out of 10 for him.

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Google Jan 9, 2021

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Google Jan 4, 2021

Great service received by Josee and the mechanics. All covid measures are in place and seems to function well. Thank you

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Google Jan 2, 2021

Had my Ford Fiesta serviced there are the service manager was great. She made sure I understood what the problem was and what they did. I was completely satisfied with the service. They were also covid-19 complient. My car was sanitized after the service. Would take my car there again.

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Google Dec 26, 2020

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Facebook Dec 23, 2020

Great friendly place, amazing service!

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Google Dec 18, 2020

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Google Dec 10, 2020

Great people, very relaxing experience, couldn't be happier.

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Google Dec 9, 2020

Owen, gets it done every time! Thank you!

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Google Dec 4, 2020

Quick, courteous service as always.

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Facebook Nov 28, 2020

Great staff!! Great service!! It’s nice to be valued and cared about

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Google Nov 18, 2020

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Google Nov 5, 2020

Purchased my first new car in more than 25 years! I just could not find a used decent one in good shape. I ended up with a 2020 F350, diesel with sport package! I must say that I have been shopping for over 1 year. My faith in auto dealership has been restored thanks to Abdel Suleiman of Embrun Ford! The purchase was quick the price and the trade-in was fair. Thank you Abdel and your team!

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Google Nov 2, 2020

I contacted Abdel to inquire about a new F150 as I was starting to look at new cars since my lease was coming to an end with Honda. Abdel went above and beyond! I had a budget and was a little picky with what I was looking for and he found the perfect fit for me. He did not rush, took the time he needed to find it, kept in contact with me and made the entire process a breeze. This is by far the best customer service I have ever had anywhere. I got a great deal on the ...

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Google Oct 25, 2020

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Facebook Oct 24, 2020

I contacted Abdel to inquire about a new F150 as I was starting to look at new cars since my lease was coming to an end with Honda. Abdel went above and beyond! I had a budget and was a little picky with what I was looking for and he found the perfect fit for me. He did not rush, took the time he needed to find it, kept in contact with me and made the entire process a breeze. This is by far the best customer service I have ever had anywhere. I got a great deal on the ...

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Google Oct 23, 2020

ok I got my 2017 Hyundai Elantra Tuesday. What a beautiful riding car. Looks great and everything works great. I just love it. Thanks to the hard work from Robert to get the loan through. I can not leave the rest of the excellent staff out they are excellent also. I will send everyone I know to this dealership because of the excellent service I got could not ask for better. thank you ford Embrun

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Google Oct 22, 2020

What a great experience purchasing my Ford Edge, Chris Ward and Robert where just amazing to deal with. Very honest and nothing like any of my car purchases in the past! Thank you gentleman for everything!

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Google Oct 20, 2020

Great customer service!

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Google Oct 19, 2020

Great place, great staff. Highly recommend.

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Google Oct 16, 2020

Great Service. Online chat is great

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Google Oct 16, 2020

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Google Oct 16, 2020

Great service and friendly staff

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Google Oct 16, 2020

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Google Oct 16, 2020

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Google Oct 16, 2020

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Google Oct 16, 2020

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Google Oct 15, 2020

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Google Oct 15, 2020

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Google Oct 15, 2020

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Google Oct 15, 2020

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Google Oct 15, 2020

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Google Oct 15, 2020

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Facebook Oct 7, 2020

thank you Kristine Chenier

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Google Sep 25, 2020

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Google Sep 12, 2020

Purchased a 2018 F150 just less than 2 weeks ago and went on my first ride to Niagara and found a small snake feeling in the front. Brought it into service and found that the tires were good lots of tread on them but might be the issue...Denis the owner took care of me when he didn't need to I think but no questions asked put 4 new tires on for me....24k or original tires and seeing the truck had a skake he fixed it DONE.....now to me is above and beyond service and I really really appreciate it.........

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Google Jul 15, 2020

Good variety of vehicles

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Google Jul 7, 2020

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Google Jul 5, 2020

An Amazing service, zero-pressure sales, friendly and helpful! Ansel and Stephane were great!

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Google Apr 21, 2020

Traded in two vehicles and purchased two new vehicles and had an excellent experience. Go see Chris Ward and he will take care of you! Great trade in value and none of the nonsense salesman games you get at other dealerships.

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Facebook Apr 16, 2020

Everything. Great customer service. Sales is great. Their after purchase service is highly recommended. Very professional and friendly.

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Google Mar 13, 2020

Brought my vehicle to Embrun Ford service department for some minor moulding issues. Making the appointment was easy and once there, the service was done in a flash with no further issues with the mouldings.

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Google Mar 2, 2020

The crew at Embrun Ford was great! As a new client, they made my transition smooth, enjoyable and positive. I look forward to continue getting my truck serviced here! Thanks everyone!

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Google Feb 27, 2020

Quick and efficient service on a Ford Recall.

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Google Feb 20, 2020

Great experience!

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Google Feb 16, 2020

(Translated by Google) Very good service from Richard Gagnon, Pauline L'Heureux and Lisa Mays. Easy and fast. Owner Dennis Langlois was there and it's always nice to be able to talk to him. I also had the chance to speak with John McKown and Stéphane Racine. It's nice to go to Embrun Ford. (Original) Très bon service de Richard Gagnon, Pauline L'Heureux et Lisa Mays. Facile et rapide. Le propriétaire Dennis Langlois était présent et c'est toujours plaisant pouvoir lui parler. J'ai aussi eu la chance de parler avec John ...

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Google Feb 4, 2020

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Google Feb 4, 2020

Great service and follow up. Thanks.

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Google Jan 27, 2020

service staff were very courteous and friendly. My requests were delt with in an efficient and timely manner.

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Google Jan 19, 2020

(Translated by Google) Excellent service for the vehicle's regular maintenance; waiting for a solution to a recurring problem. (Original) Excellent service pour l’entretien régulier du véhicule; en attente d’une solution pour un problème récurrent.

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Google Jan 3, 2020

I had an issue with my vehicle and of course it was Dec 24th. I was expecting to be referred to Dec 27th or so, but Mr Chris Ward advised that he could fix me up right now. Thanks so much I was in and out in no time.

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Google Jan 3, 2020

Went in for regular service and get my snow tires on and it went well. Met with John who sold me my Escape and he got me a great deal on a newer vehicle with more options for lower payments than my current one. I took him up on the offer and appreciate that he and Ford were loooking out for me.

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Google Dec 30, 2019

Embrun Ford is always accommodating when I book my service. Fast and friendly staff. This is my second vehicle that I purchased and get serviced in Embrun. Keep up the good work.

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Google Dec 17, 2019

Excellent service I receive at Ford Embrun.Thanks to all that take care of my 2017 Escape. Wishing you all A Merry Christmas &Happy New Year !

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Google Dec 13, 2019

(Translated by Google) Thank you for the maintenance of my car during my last visit. Excellent welcome ... good service! (Original) Merci pour l'entretien de ma voiture lors de ma dernière visite. Excellent accueil ... bon service !

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Google Dec 5, 2019

Our fourth vehicle purchased here since 2006. Current service seems good but I had issue previously. For our 2014 Edge we were told we needed new rear brakes but the front brakes were fine for the next while. Shortly after we drove to Florida and our rotors were destroyed on the way down as there was not nearly enough brake material remaining and the rotors overheated and warped through normal wear and tear. The brake job Florida was very expensive due the the US exchange rate and the amount of parts required to put everything right. I mentioned it to my service ...

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Google Nov 29, 2019

Fantastic service! I went in with my father to look at an 2019 F-150 XLT and was amazed at the approachability of the staff, in particular Chris Ward. Chris gave myself, and my father, a comprehensive run down of the truck, its features, and how buying a new vehicle works. Upon pick up the vehicle, Chris spends an hour helping myself through all of the features of the My Ford Pass app and the features of the truck. I was, and still am, impressed by the level of professionalism displayed by these Men and Women. 10/10 would recommend to Friends and Family. ...

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Google Nov 28, 2019

Our family realized recently that it was time to consider replacing our 2010 Ford Escape due to increased repair bills. We were very hesitant to go through the buying process since the last time we bought a vehicle was horrible. As we were considering purchasing another vehicle, we met Chris Ward and he provided us with a relaxed, calm approach with no pressure. We had lots of questions which he answered via e-mail and in person, all the while never pressuring us. Knowing our family's busy schedule, he brought a test vehicle right to our home which allowed us lots ...

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Google Nov 27, 2019

I bought a new Escape from Embrun Ford this past summer (2019) and was glad I did. Prices were great and the service was amazing. I just went back to get new winter tires and again great service, done quickly and at a great price. I would definitely continue my service with them for a long time to come.

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Google Nov 23, 2019

(Translated by Google) Impeccable service, pleasant welcome and very professional, thank you to the team! (Original) Service impeccable, accueil agréable et très professionnel, merci à l'équipe !

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Google Nov 22, 2019

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Google Nov 15, 2019

Purchased my F350 new in 2016 from another dealership and been getting my service done at Embrun Ford for last 2 years and will keep coming back as their service is excellent. The truck is ready when they say it will be ready and the service people are always excellent to work with. I don't likke surprises and these guys (and gals) only do the work I agree for them to do and nothing else so the invoice is what we agreed on from the start. Big thumbs up Embrun Ford.

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Google Nov 14, 2019

I am very pleased with the quality of service from the front line staff to the mechanics. They help by telling me what issues I need to pay attention to and give the right information and advise on costs. No guess work needed. Friendly and stress free. Glad I'm still dealing with Embrunford.

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Google Oct 25, 2019

Had a excellent service. Big shout out to Derrik Francoeur (sales). He took the time to listen my needs and found the perfect SUV for me and my little family.

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Google Oct 10, 2019

Great dealership with that small town feel. Chris Ward in sales is personable and knowledgeable. Chris knows his Fords and goes out of his way to ensure your purchase satisfaction. The sales and admin staff were all very helpful. The sales manager Abdel made the purchase easy with no pressure. Its definitely worth the trip to Embrun Ford.

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Google Sep 26, 2019

Great Staff. Recently bought used from them (a '18 dodge they had sitting out front actually) and the way we were treated buying used was much better than many places treat customers buying new. Felt zero pressure along the way and we were given the time needed to think about everything without being hounded for a decision. They let us try the vehicle out for the weekend to make sure it would fit our family needs, it did and we ended up buying it. Big thanks to David and Derrik, you guys made this experience amazing compared to the other times ...

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Facebook Sep 26, 2019

Great Staff. Recently bought used from them (a '18 dodge they had sitting out front actually) and the way we were treated buying used was much better than many places treat customers buying new. Felt zero pressure along the way and we were given the time needed to think about everything without being hounded for a decision. They let us try the vehicle out for the weekend to make sure it would fit our family needs, it did and we ended up buying it. Big thanks to David and Derrik, you guys made this experience amazing compared to the other times ...

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Google Sep 14, 2019

I purchased a car here yesterday, Chris Ward was fantastic as was Line Kellner. A very smooth, quick and hassle free buying experience! I am a very happy customer!

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Facebook Sep 13, 2019

The sales staff are exceptional! They are not pushy or trying to sell you something you do not need or something that is not truthful! Thank you to Derrik Francoeur, Abdel Suleiman and Line Kellner for your help with my recent purchase! I highly recommend shopping here for your next vehicle.

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Google Sep 11, 2019

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Google Sep 10, 2019

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Google Sep 10, 2019

(Translated by Google) The manager abdel my super good service, he found me exactly what I was looking for and saw very well that he is listening to the customer, excellent service (Original) Le directeur abdel ma super bien servie , il ma trouver exactement quesque je cherchais et ont voit tres bien quil est a lecoute des client , excellent service

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Google Sep 10, 2019

Great staff, very helpful!

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Google Sep 9, 2019

Thanks to Abdel Suleiman who always provides an excellent customer service.

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Google Sep 9, 2019

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Google Sep 9, 2019

Great dealership and excellent sales manager

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Google Sep 3, 2019

Great People! Great Service!

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Google Aug 20, 2019

I had the best buying experience here, the staff was super friendly, not pushy and very honest. I felt so comfortable with making the deal. I went around so many dealerships in the past 3 weeks and didnt feel as welcome as I felt here. Definitely worth the drive from downtown Ottawa. Thank you David for making this decision easy.

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Google May 23, 2019

Awesome place

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Google May 22, 2019

I recently bought a Ford F150 FX from Embrun Ford. The salesperson , Chris Ward was very helpful and pleasant. I compared several trucks at other dealers including non-Ford trucks and the package that Chris was able to get me exceeded all the other offers. Upon picking up my new vehicle, Chris spent over 45 minutes walking my wife and I through all the impressive features of my new truck. After returning home, Chris has gone above and beyond contacting twice now to confirm all was well with my truck and my experience. I truly appreciate Chris' efforts and attitude. Thanks, Mark

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Google May 6, 2019

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Google May 4, 2019

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Facebook May 3, 2019

I just want to take a moment to express my thanks and satisfaction with the team at Embrun Ford, especially our sales person Chis Ward. Chris went above and beyond in his service and my wife and I really appreciate his efforts. Thanks!

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Google Apr 22, 2019

Great experience buying from Embrun Ford. Chris Ward was exceptional with knowledge and no hassle no B.S. sales. It was a pleasure to deal with Chris. promises were kept and the body work done on the vehicle was a pleasent suprise. highly recomended. Chris Conway

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Google Apr 18, 2019

Great dealership, sales staff very knowledgeable and helpful, easy to deal with. Highly recommended. Service area recently updated, looks good and seems very efficient.

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Google Mar 20, 2019

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Facebook Feb 15, 2019

Excellent service from John. He made my first experience at ford pleasant and really went out of his way. Both he and the new owner Denis are great. Thanks!

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Google Feb 10, 2019

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Facebook Jan 13, 2019

Great service, Great staff

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Google Dec 29, 2018

Good service, easygoing

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DealerRater Sep 12, 2018

I arrived at Embrun Ford without a service appt for my 2017 F-150. The fantastic staff at Embrun Ford greeted me and welcomed me in without delay. Within 50 minutes they were able to correct the issues and have me on my way. Absolutely exceptional customer service! I will recommend Embrun Ford to all my family and friends. Thank-you again!

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